Help / FAQs

FAQ Questions

Can I claim from my private health fund?

Where applicable, the purchase of prescription glasses and contact lenses can be claimed from your private health fund. The appropriate item number relating to your product will always be indicated on your invoice.

Delivery & Shipping

We provide FREE SHIPPING on order over $99. For orders under $99, delivery within Australia is $10 using Australia Post.

If we have your contact lenses in stock, delivery will normally take 2-5 working days. Glasses will usually be ready within 7-10 business days (Mon-Fri) from order placement, depending on your prescription and what you've ordered.

You will be notified if there is going to be an extensive delay with your order.

Appointments - Cancel or reschedule an eye test?

To cancel or reschedule your eye test, simply call the store or click the link in your confirmation email.


We offer prescription glasses from X and contact lenses from X

Lens extras such as anti-glare, blue light filter or polarised coatings are available for an additional cost.

Speak with our friendly team for information and help with pricing and health fund quoting.


For orders placed in-store, we accept returns and exchanges within 30 days from the date of collection (sale items and contact lenses excluded).

For orders placed online, we accept returns and exchanges within 30 days from the date you receive your parcel (sale items and contact lenses excluded).

Sale items are final, and no refund or exchange applies for change of mind (including - but not limited to - colour, size, and/or style changes). Standard manufacturing warranties for product faults apply to all products.

As contact lenses are a medical item, we aren't able to provide a refund or exchange for opened boxes, whether they have been used or not. This includes the individual packets contained within the 90 day boxes.

Requesting Your Prescription?

A copy of your prescription is included in your order confirmation invoice. If you require a full copy, contact the store that completed your eye test and they will be able to email you a copy.

What Does an Eye Test Involve?

Your optometrist will check the health of your eyes and ask you if you are experiencing any eye problems as well as inquire about your general eye health and lifestyle. This allows us to understand your needs and choose the right management plan for you. Your optometrist will then use a variety of state of the art, optical equipment to check the health of your eyes and your vision.

Depending on your needs, a variety of diagnostic equipment may be used. One of the most common tests uses a tonometer to blow a gentle puff of air onto the surface of each eye, measuring the internal pressure. This is one of a variety of tests that allows the optometrist to assess your risk of developing glaucoma.

Other tests, such as autorefraction, are used to assess how long or short-sighted you are. Your optometrist will take a photograph of the back of your eyes using digital retinal photography, to monitor changes in eye health over time.

What Types of Prescriptions Do You Offer?

We offer a range of high-index, multifocal and other more complex lenses, and a range of single vision lenses. 

Contact Lenses

Your contact lens prescription is different to your glasses prescription. It contains extra information, like the lens type and size that you need, and it expires every 12 months. It may also be a different strength to your glasses.

If you've been fitted for contact lenses, you can request a copy of this prescription from your optometrist. If you haven't worn contacts, or if you need a checkup, you can book an appointment with our friendly team.

Caring for Your Glasses

Lenses can be cleaned using the microfibre cloth provided in your case to get rid of any surface marks.

Always keep your glasses or sunglasses in their protective case when you are not wearing them, to ensure they remain undamaged and scratch-free.